Delivery services & information

Non-standard deliveries

For UK Highlands, Islands, remote areas and oversize pallets there will be a minimum additional carriage charge starting at £50. Next Day delivery to these locations will not be guaranteed.

Same-day shipping

We pride ourselves on being as responsive as possible and our same day courier service is an option should you require goods in a hurry. Delivery times and cost will depend on your distance from our warehouse (SO41 0ED).

How will my order be delivered?

Palletised deliveries will arrive on a vehicle with a tail lift to help safely off-load your items. You must inform us prior to delivery of any access issues which could cause a failed delivery (such as narrow lanes), and failure to do so may result in a re-delivery charge.

Haulage drivers will aim to deliver your items as close to the property/site as possible, if permitted. Drivers will need a clear length of curb to stop and offload on. Drivers are unable to enter private land, nor are they allowed to stop anywhere where traffic/road is blocked.

For smaller parcels your order will be shipped with an overnight courier. If you wish for the delivery to be securely stored or delivered to a neighbour etc. you will need to state this when ordering.

Please provide a name and contact phone number for someone at the delivery point.

If your product is out of stock

Occasionally, some items such as cylinders will not always be stocked in our warehouse. If you place and order where one or more products are out of stock they will be placed on back order. In this case please call us to confirm lead times.

Checking for damage

When your delivery arrives please check its condition prior to the driver leaving and only sign paperwork if you’re happy the goods are not damaged. Should any damage become apparent after delivery we need to be informed within 24 hours in order for any claim to be successfully logged.